Support

I switched devices

1. On the old device, tap Parent › Backup (기록 백업) › Export to file (파일로 내보내기).
2. Move the exported file to the new device (by email, cloud drive, cable, and so on).
3. Open the app on the new device for the first time and tap “I switched devices — Import from backup file” (기기를 바꿨어요 — 백업 파일에서 가져오기).

Don’t delete the app on the old device until you’ve checked the records on the new one.

I forgot the parent password

wowMath has no servers or accounts, so there is no way to recover the password. When you set it, write it down somewhere. Keep in mind that deleting the app erases the password and all of your child’s records along with it.

Finger writing doesn’t work

Once a stylus has been used, the app stops accepting finger strokes. This keeps a palm resting on the screen from drawing lines while your child writes with the stylus. Please write with the stylus.

It misreads the writing

When the app isn’t sure, it draws a blue triangle instead of a slash. Your child can rewrite it, or you can decide in Parent › Answers to check (확인할 답). The answers you decide are used to read that child’s handwriting.

Downloading the teacher’s note model

Models start at 2.6GB (E2B), so we recommend downloading over Wi-Fi. The app keeps the screen on while downloading. If you switch to another app or leave the screen, the download stops and picks up where it left off next time. If the device doesn’t have enough memory, the download is blocked; if memory is tight, the app lets you know beforehand.

Supported devices and app info

This translation is provided for convenience. If it differs from the Korean version, the Korean version prevails.